Store Management

Home / Programs Offering / Store Managements

Store Managements

“Boost your retail success! Join our Store Management Course to learn proven skills in operations”

Mr. Mohd Zulkiflee Mahsuri @ Awi
HRDC TTT Accredited
Tel Number: 017 – 3303038
Email : zulkiflee.trainer@gmail.com

My profile click here

New employees in store or warehouse environments, team leaders,

supervisors, and personnel seeking a basic understanding of operational workflows.

Upon completion of this course, participants will be able to:

Understand the basic layout and operational flow of a store or warehouse.
Identify key personnel roles and their responsibilities within the operation.
Recognize the importance of safety protocols and best practices in the workplace.
Apply basic inventory management principles from a personnel perspective.
Understand the significance of effective communication and teamwork in achieving operational goals.

Identify common challenges and potential solutions related to personnel operations.

1 Day (Approximately 7-8 hours including breaks)

Training with group, seminar sessions with 20 pax and more

Personal assistance and training for your company.

Our comprehensive course outline

Overview of different types of stores and warehouses.
Basic layout and functional areas (e.g., receiving, storage, picking, packing, dispatch, sales
floor, back stock).
The flow of goods: from receiving to the customer/end-user.
The role of personnel in the overall operational process.
Importance of efficiency and accuracy.
Interactive activity: Identifying different areas in a sample layout.

Introduction to inventory concepts (e.g., stock levels, SKUs, locations).
Personnel's role in maintaining accurate inventory:
Proper receiving and put-away procedures.
Accurate picking and packing.
Identifying and reporting discrepancies.
Understanding the basics of stock rotation (FIFO/FEFO).
Introduction to basic inventory tools and technologies (e.g., scanners, inventory
management systems - from a user perspective).
Practical exercise: Simulating a basic stock count or order picking activity.

Importance of clear and concise communication.
Effective communication channels within the operation.
Teamwork and collaboration for efficient workflow.
Conflict resolution basics.
Providing and receiving feedback.
Role-playing scenarios: Practicing effective communication in different situations.

Common challenges faced in store and warehouse operations (e.g., stockouts, delays, errors, communication breakdowns).
Identifying the root causes of these challenges.
Brainstorming potential solutions from a personnel perspective.
Continuous improvement and the role of employee feedback.
Q&A session and course wrap-up.